customer experience

When Is the Best Time to Consider Your Brand?

The short answer is before you spend another dime on marketing. When you are first starting out as…

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How Marketing Has Changed In The Last Decade

As we begin this New Year, we’re reflecting on how much marketing has actually changed in the last…

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Dare to Change – Dare to Thrive

I see many businesses today struggling with change. Some of the greatest sources of tension come…

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Transparency in Marketing -- Integrity Sells

We’ve all see those ads where our first thought is “Well, that’s too good to be true.” And then we…

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How to Excel at Social Media Response

Chances are, your business at least has a business Facebook page. Depending on your target…

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How Can Your Company Increase Customer Retention?

While businesses are always looking to attract new customers in order to expand and grow, keeping…

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Navigating the Experience Age & Customer Experience Design (CX)

The experience age is upon us. Those who practice or follow the changes in market and media will…

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Branding for a Great Customer Experience - How to Make 'Em Happy

In a nutshell, your brand is what your company stands for in the mind of the consumer. You, your…

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